Customer notice: Due to planned maintenance our Internet Banking, Mobile App, Open Banking, Link and ATM services will be temporarily unavailable between 00:30 and 03:00 Tuesday 15th April. Click here for more information.

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I've forgotten my Internet Banking log in detailsI've forgotten my Mobile Banking passcodeHow do I update my personal details?What are your branch opening times?What do I do if I've got problems paying my mortgage?I've lost my debit card

Call us - 01228 403 141
Our amazing Customer Care team, based in Carlisle, are here to answer your calls and provide support.
(01228) 403 141 - Open Monday 14 Apr from .
Lost or stolen card
Contact us as soon as possible if you lose your debit card, mobile phone, cheque book or passbook.
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Arrange a telephone or branch appointment with one of our mortgage, savings or current account specialist.
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If you suspect you’ve been a victim of fraud please call us on 01228 403141 to discuss how we can help.
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Opening times
View the latest branch opening times and Customer Care team availability.
Branch finder
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Make a complaint
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