Criminals are using a variety of tactics, find out more about some of the most common scams to watch out for.
Scams to watch out for
What to look for
If you suspect you’ve been a victim of fraud then please call us on 01228 403141 (Monday to Friday 8am to 7pm and Saturday 8.30am to 4pm) to discuss how we can help you. If you would like to contact the Financial Crime Team outside of our opening hours please leave a voicemail message and our Financial Crime Team will call you back.
We’re working hard to protect you against fraud and scams, but there’s lots of ways you can help protect yourself, too. On this page, you can learn more about the different types of fraud and scams, and how to spot them.
Here are some things which we'll never do
- Ask for your PIN, Internet Banking login details or One Time Passcodes
- Send someone to your home to collect cash, bank cards or anything else
- Ask you to authorise the transfer of funds away from your Cumberland accounts
- Ask for a One Time Passcode to cancel a transaction or authorise a refund
Fraud Protections Tips
There are a number of small steps you can take to collectively make a big difference in protecting yourself financially from criminals.
Business Fraud
While business owners are likely to suffer from the same scams and fraud attempts as individuals, there are specific factors that may uniquely affect a business.
Guidance to reduce the risk of fraud this Christmas
The best advice that we can offer for preventing yourself becoming a victim of fraud, is to slow down and give yourself time to think. If something doesn’t feel right, then it probably isn’t.
Stop! Think Fraud
The National Campaign Against Fraud provides a range of hints and tips on staying vigilant and always taking a moment to stop, think and check whenever your approached.
Authorised Push Payment Reimbursement
APP fraud is where a fraudster convinces you to transfer money to another account. APP reimbursement applies to fraudulent payments made via Faster Payment or CHAPS.
Useful Links
The following websites contain important information on protecting yourself against fraud and identity theft, including banking online.
How To Protect Yourself From Fraud
Essential information for your own protection
Are you worried about money?
For more help and support return to the worried about money hub.