I particularly enjoy working with first-time buyers who need a bit of guidance through the process. It’s so rewarding to see how happy they are when they have the thumbs up to go ahead and buy their first home. I also thrive on the cases where nothing is straightforward, the satisfaction when our underwriters say yes is immeasurable.
Covid changed so much in a short space of time. The technology had to move very quickly to keep up, with Zoom, and for document collection, electronically signing forms and so on.
There’s a lot of demand for new builds, particularly the affordable housing properties, which unlike a lot of lenders we support. There needs to be more though as many first time buyers find it hard to find a reasonably priced property.