Our payment processing times over Christmas and New Year will be affected due to earlier closure times and the bank holidays. If you are planning to make any payments on these days, please be aware of the following:
Christmas - Faster Payments made on or after 2pm on Tuesday 24 December will be sent on Friday 27 December. CHAPS & Overseas payments made after 12noon on Tuesday 24 December will be made on Friday 27 December.
If you have any outgoing direct debits, standing orders, internal transfers or one-off Faster Payments due, there must be sufficient funds in your account by 12.30pm on the day it is due to allow the payment to be made.
New Year - There will be no change to our usual payment processing times on New Years Eve. Payments will not be processed on Wednesday 1 January, due to the bank holiday, with normal processing resuming on Thursday 2 January.
You can speak to our Customer Care team on (01228) 403 141 during these hours.
Some of our branches have different opening times over the festive period. Use the dropdown below to see the opening times for the branch you require.